At Copperwood Construction Services, we pride ourselves on three core pillars of customer service: Fair Pricing, Realistic Timescales and Honest, Professional Practices. All of these make for a better working relationship between us and our customers, allowing us to offer a straightforward, transparent approach to a project. Here is how each of these principles helps to define the high standards of customer service that our team uphold on a daily basis:

Fair Pricing

Firstly, we don’t charge for advice and guidance, as this is something that we believe is the right of every customer and is encompassed into our service (more on this later). We offer free detailed estimates, bringing transparency to all costs, as well as advising on possible contingency funds that may be required for any potential unforeseen events. Our fixed-price guarantee allows you to know that our quotes are exactly that; a “QUOTE” not an “ESTIMATE” with no hidden “EXTRAS”. We unfortunately do not offer price matching, but will endeavour to do our best to meet on common ground on a like-for-like basis.

The “Pay-As-You-Go” payment structure we use for each project is designed to protect you, the client, and ourselves. It allows us to keep a continuous cash flow and lets our customers keep track of the budget for their project. All of these ways that we approach our pricing are chosen specifically to create the fairest possible experience for the customer, as we understand the commitment undertaken for a construction project, as well as the importance of feeling that all costs are kept transparent and explained.

Realistic Timescales

When the dream project you had envisioned for your home begins, there is nothing worse than approaching the expected deadline with no end in sight. Construction can be disruptive to your daily life, not to mention that waiting longer than you expected for your new bathroom, kitchen or extension can be disheartening. This is why we always provide realistic timescales and timelines for every project. We pride ourselves on completing projects within their allotted time frame, making accurate and efficient progress throughout the duration and leaving our customers’ homes ready to return to normal.

Honest & Professional Practices

Above all, we take the professionalism, reliability and quality of our work the most seriously. The advice and guidance provided by members of our team (as mentioned above) is always honest, clearly explained and has the customer’s best interest in mind. We often even refer customers to any one of our trusted professionals (i.e. architects, structural engineers) for more clarification on project specifications and advice. We believe that making our customers happy with the transparency, reliability and quality of our work is the best way to guarantee a good relationship between us and them. Our team members are also always fully qualified and trained to a high level of skill, allowing them to provide great attention to detail and standards of excellence for each project they work on.

All of this is why we are able to offer a 12-month guarantee on all works or goods supplied by us. Additional insurances or extended warranties are also available.Through these three pillars, the team here at Copperwood Construction always puts the quality of the customer experience front and centre of our professional practices, helping to solidify a good working relationship with our clients continuing into aftercare, advice and future work. To find out more about the kinds of construction services we can offer, visit our Services Page here.